OFF2000: Error 2336 During Office 2000 Setup

• Microsoft Office 2000

SYMPTOMS

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**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
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Internal error 2336: Please Contact Product Support for assistance.

CAUSE

Microsoft Office 2000 Setup is experiencing problems accessing your temporary files folder ("Temp folder"). The cause of this problem may be one of the following:

• The Temp folder is missing or invalid.



• You have insufficient permissions to the Temp folder on a computer running Windows NT with the NTFS file system.



• There are too many temporary files in the Temp folder.

RESOLUTION

To resolve this problem, try the following method appropriate for your situation:

Confirm the Temp folder is valid.

1. Restart your computer to a command prompt.
   
   For Windows 95, press F8 when you see the "Starting Windows 95" message, and then click Safe Mode Command Prompt Only on the Startup menu.
   
   For Windows 98, restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then click Safe Mode Command Prompt Only on the Startup menu.



2. Type Set and press ENTER. Note the location of the TEMP variable.



3. Change to the folder noted in step 2. For example, if TEMP is set to C:\Windows\Temp, type the following line and then press ENTER:

   cd \windows\temp




4. Delete any temporary files in this folder. Temporary files typically have a .TMP extension. To delete these files, type the following line and then press ENTER:

   del *.tmp




5. Move any remaining files to another temporary folder. To move these files, type the following lines, pressing ENTER after each line:

   cd \
   md tempbak
   cd tempbak
   copy c:\windows\temp\*.*
   cd \
   cd \windows\temp
   del *.*

   Press Y and then press ENTER to confirm deleting the files.


NOTE: You should not delete these files from within the Windows 95/98 graphical user interface (GUI) because Windows 95/98 or a Windows- based application may be using one of these files.


6. Restart your computer.

1. Click the Start menu, point to Settings, and then click Control Panel.



2. In Control Panel, double-click the System icon. When the System Properties dialog box appears, click the Environment tab.


This tab lists the current System and User variables. Look under the User variables for the TEMP and TMP environment variable settings. Ensure that the folders referenced by these variables exist and have valid folder names. Also ensure that the hard disk on which the folders are located has at least 3 megabytes (MB) of free hard disk space and that you have read/write permissions to those folders.

Confirm permissions to the Temp folder on Windows NT.

1. In Windows NT Explorer, right-click the \Temp folder, and then click Properties.



2. Click the Security tab.



3. Click Permissions.



4. At this point, you are viewing the list of users and groups and their permissions. Make sure that you have Full Control permissions as a member of a group or explicitly. If not, click Add to add yourself to the list, or click the Type of Access list for the appropriate user or group and click Full Control. See your Windows NT documentation for more information.

If none of these resolutions works, try the following:

<path>\setup.exe /l*v c:\Officelog.txt

Additional query words: OFF2000 2336Error

Keywords          : kbdta DTIR 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: August 9, 1999