OFF2000: Error Message In Answer Wizard Builder Opening CHM File

• Microsoft Office 2000 Resource Kit

SYMPTOMS

When you create a new Answer Wizard Project using the CHM file type in Microsoft Answer Wizard Builder that is included in the Microsoft Office 2000 Resource Kit, you may receive the following error:

This CHM file doesn't exist. Please enter another file name.

CAUSE

This behavior occurs when you use the CHM file type when you create a new Answer Wizard Project and you type the CHM file extension with one or more uppercase characters.

For Example:

"myhelp.CHM"

-or-

"myhelp.Chm"

WORKAROUND

To work around this behavior, type the .chm file extension with all lowercase characters.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For more information about Microsoft Office 2000 Resource Kit, please see the following site on the Microsoft World Wide Web site:

http://www.microsoft.com/office/ork/

Additional query words: OFF2000

Keywords          : kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: May 19, 1999