OFF2000: Internal Error 2344 When Running Office 2000 Setup

• Microsoft Office 2000

SYMPTOMS

When you run Microsoft Office 2000 Setup, you may receive the following error messages:

Internal Error 2344: Please contact product support for assistance.

-and-

Installer ended prematurely because of an error.

CAUSE

This problem may occur if the Imagehlp.dll file is missing from your computer, which can occur if you remove McAfee VirusScan 4.0.2 from your computer. The VirusScan uninstall program may remove the Imagehlp.dll file.

RESOLUTION

To correct this problem, follow these steps:

1. Using the Windows Explorer, copy the Extract.exe file from the SYSTEM folder of your Microsoft Office 2000 Disc One to the Desktop folder on your computer.



2. On the Start menu, point to Programs and click MS-DOS Prompt. If you are using Microsoft Windows NT, click Command Prompt instead.



3. At the command prompt, type the appropriate command for your operating system and then press ENTER:

   Windows 95/98

   extract d:\ie5\en\setupw95.cab imagehlp.dll /L c:\windows\system

   This command assumes that drive D is your CD-ROM drive and that Windows is installed in the path C:\Windows.

   Windows NT

   extract d:\ie5\en\setupw95.cab imagehlp.dll /L c:\winnt\system32

   This command assumes that drive D is your CD-ROM drive and that Windows NT is installed in the path C:\Winnt.



4. After the file has been extracted, close the MS-DOS Prompt window.

Additional query words: OFF2000

Keywords          : kbdta DTIR 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 28, 1999