OFF2000: OSB Buttons Display Question Marks and Do Not Start Programs

• Microsoft Office 2000

SYMPTOMS

When you start the Office Shortcut Bar (OSB), the buttons on your toolbar may display question marks. If you click one of the toolbar buttons, you may receive the following error:

The Managed Software Installer failed to install the program associated with this file. Please contact you system administrator.

Cannot run this program or open this file.

CAUSE

You may receive these errors if both of the following are true:

• You had a beta version of Office 2000 installed previously.


-and-


• You used the OSB with the beta version of Office 2000.

WORKAROUND

To work around this problem, follow these steps:

1. Click Start, point to Programs, and click Windows Explorer.



2. Locate the \Application Data\Microsoft\Office\Shortcut Bar\Office folder on your hard disk drive.



3. Delete the following shortcuts:




Microsoft Excel
Microsoft PowerPoint
Microsoft Word
New Office Document
Open Office Document
Screen Saver

4. Locate the \Program Files\Microsoft Office\Office\Shortcut Bar\Office folder on your hard disk drive.



5. Copy the shortcuts from this folder into the \Application Data\Microsoft\Office\Shortcut Bar\Office folder.

Operating system                Location of the Application Data folder
-----------------------------------------------------------------------

Windows NT 4.0                  \Winnt\Profiles\<username>
Windows 95/98 without Profiles  \Windows\Profiles\<username>
Windows 95/98 with Profiles     \Windows 

Additional query words: OFF2000

Keywords          : kberrmsg kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: June 28, 1999