OFF2000: Setup Error: "Setup failed to locate a valid qualifying product on your machine"

ID: Q231664

The information in this article applies to:

SYMPTOMS

When you attempt to run Microsoft Publisher 2000 Setup from the Microsoft Office compact disc 2, you may receive the following message:

Setup failed to locate a valid qualifying product on your machine.
Please select the drive where a qualifying product can be found.
No matter what drive you select, Setup does not find a qualifying product, and you receive the following error:
Error 1608. Could not find any previously installed compliant products on the machine for installing this product.
When you click OK, you will receive the following message:
Setup ended prematurely because of an error.


CAUSE

The product key provided to you with the Microsoft Office 2000 compact disc 2 is incorrect. This is a software and product key incompatibility problem.


RESOLUTION

To correct this problem, please contact Microsoft Office Technical Support at the following telephone number to receive a valid product key:

(425) 635-7056
No-charge assisted Personal Support by telephone is available only during Personal Support regular business hours. For more information, please see the following page on the World Wide Web:
http://www.microsoft.com/support/customer/hours.htm#regular
If you are outside the United States, you can find the appropriate support numbers for Microsoft Office Support from Office 2000 Help:
  1. From the Help menu in any Microsoft Office 2000 application, click About.


  2. Click Tech Support.


  3. Select the help topic "Learn more about support outside the United States and Canada."



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: pub2000 2000 2k pub2k pub pub9 9.0 error unable cannot complete stop stops drop drops setup fail fails can't cant doesn't installing install copy cd cdrom disk find locate search drives harddrive hard drive different location compliant older versions 2.0 3.0 4.0 5.0 97 98 OFF2000 


Keywords          : kbsetup kbdta DTIR 
Version           : WINDOWS:2000; :
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 29, 1999