OFF2000: Setup Does Not Display Any Interactive Dialog Boxes

ID: Q236893

The information in this article applies to:

SYMPTOMS

When you run Microsoft Office 2000 Setup, you may not see any dialog boxes where you can enter information or make setup selections, and the only dialog box displayed is a Windows Installer progress dialog box. When Setup is finished, if you try to run Setup again, you will briefly see a Windows Installer dialog box, but you will not be able to get into the maintenance mode dialog box to make any maintenance selections (Repair Office, Add or Remove Features, Remove Office).

Also, when you try to start any of the Office programs, a Windows Installer dialog box will briefly appear, but the program will fail to start.


CAUSE

These problems may occur if you have an incompatible version of the Imm32.dll file installed on your computer.


RESOLUTION

To resolve this problem, uninstall Office, replace the Imm32.dll file with the original Windows version, and then rerun Office setup. To do this, follow these steps:

NOTE: If you do not yet have Office 2000 installed, please skip to step 4.

  1. On the Start menu, click Run.


  2. In the Open box type the following and then click OK:
    path\Setup.exe /x Data1.msi
    where path is the full path to your Office Setup files.


  3. Click Yes when prompted to confirm the uninstall.


  4. In Windows Explorer, locate the Imm32.dll file in your C:\Windows\System folder.


  5. Rename the Imm32.dll file to Imm32.old.


  6. Extract a new copy of Imm32.dll from your Windows CD-ROM and place the new copy in the C:\Windows\System folder.

    For more information about the location of the Imm32.dll file on a Windows CD-ROM and how to extract files from a Windows CD-ROM, please see the following articles in the Microsoft Knowledge Base:


    7. Q188433 Windows 98 CD-ROM Directory Listing (6 of 14)
    Q135537 Windows 95 CD-ROM Directory Listing (2 of 5)
    Q129605 How to Extract Original Compressed Windows Files
  7. Rerun Office Setup.


Additional query words: OFF2000 


Keywords          : kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 16, 1999