OFF2000: Setup Error 1704 When Installing Office

ID: Q228655

The information in this article applies to:

Microsoft Office 2000

SYMPTOMS

When you run Microsoft Office Setup, you may receive the following error:

Error 1704. An installation for <Office product> is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?

where <Office product> is one of the Office family products.

If you click Yes:

Setup will continue and appear to complete. When you restart your computer, the same error message may be repeated, or Microsoft Office Setup may automatically start in Maintenance mode setup.

If you click No, you will receive the following error:

Office Setup was canceled.

To Complete installation at another time, please run Setup again.

CAUSE

This error occurs, when the following conditions are true:

You install an Office 2000 family product's CD (For example, Office 2000 Premium CD1).

-and-

You do not restart your computer when Setup prompts you to. You click No for this to happen.

-and-

You run setup from a second Office 2000 family product's CD (For example, Office 2000 Premium CD2).

RESOLUTION

To resolve this behavior, use the method appropriate for your situation.

If you clicked NO, follow these steps:

Restart your computer.

Run Setup from the second CD.

If you clicked Yes, follow these steps:

Allow Office Setup to continue.

When you ar prompted to restart your computer by the current Office Setup, click Yes.

If Office Setup is run in Maintenance Mode after you restart your computer, quit Maintenance Mode.

Click Cancel in the Maintenance Mode dialog box.

Click Yes to the Are you sure you want to exit Office Setup? question.

When you are warned that Setup is canceled, click OK.

Allow the current Setup program to complete.

When the Setup program completes, repair the former installation.

On the Windows Start menu, point to Settings, and click Control Panel.

Double-click Add/Remove Programs.

Click the program name from the list, and click Add/Remove.

Click Repair Office.

Click Repair Errors in my Office Installation, and click Finish.

This should successfully complete the former installation.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

You must restart your computer each time you run Setup, so that Setup can complete the installation.

Additional query words: OFF2000


Keywords          : 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: May 13, 1999