OFF2000: Unable to Read any CD Except CD2

ID: Q235696

The information in this article applies to:

SYMPTOMS

When you insert your Microsoft Office 2000 compact disc, you may receive the following error:

<CDROM>:\ is not accessible.
The device is not ready.
where <CDROM> is the drive letter of your CD-ROM drive.

You cannot access the contents of the compact disc in any way.

NOTE: This will occur for all Office compact discs except CD2.


CAUSE

You may receive this error message if you are using the following CD-ROM drive:

HP CD-Writer SureStore 6020 CD-ROM


WORKAROUND

To work around this problem, use one of the following methods.

Use a Shared CD-ROM Drive

If you are in a networked environment, follow these steps:
  1. On a different computer on your network, share the CD-ROM drive.


  2. On your computer, connect to the shared CD-ROM drive.


  3. Double-click Setup.exe on the shared CD-ROM drive.


Use a different CD-ROM Drive

If you have multiple CD-ROM drives, or a DVD-ROM drive on your computer, try using one of these other drives.

Adjust the Settings For The CD-ROM Drive

If you are using either Windows 95 or Windows 98, try disabling the CD-ROM drive cache. Although disabling the drive cache may make the drive more reliable, it reduces performance. To disable the CD-ROM drive cache, follow these steps:
  1. On the Windows Start menu, point to Settings, and then click Control Panel.


  2. In Control Panel, double-click System.


  3. Click the Performance tab, and click File System.


  4. Click the CD-ROM tab, click No Read-Ahead in the Optimize access pattern for list.


  5. Verify that the Supplemental Cache Size slider is positioned in the far left position (the Small setting), and then click OK.


  6. Insert your Office compact disc.


Additional query words: OFF2000 cd-r 


Keywords          : kberrmsg kbdta DTIR 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 28, 1999