OFF97 ErrMsg: "SR-2 Patch Cannot Be Applied to Your Computer"

• Microsoft Office 97 for Windows, Service Release 2 (SR-2)

SYMPTOMS

When you run either the Microsoft Office 97 Version Checker or the updated Microsoft Office 97 SR-2 Patch, you may receive the following error message:

Office 97 SR2 Check
The Microsoft Office 97 SR-2 Patch cannot be applied to your computer. Either Office 97 is not installed on this computer, or there are files from multiple versions of Office 97 on this computer. Try installing Office 97 or running the latest SR-1 patch to correct the problem. Or, contact Microsoft Technical Support for further assistance.

CAUSE

This problem may occur when any of the following conditions are true:

• You do not have Microsoft Office 97 installed on your computer, or critical Microsoft Office 97 files are missing.
  
  -or-



• Some of your Microsoft Office 97 files are base level, while others are SR-1 level. This is known as a "mixed" installation.
  
  -or-



• You have one or more of the following programs installed on your computer,

  Microsoft Excel 97 Viewer
  Microsoft Word 97 Viewer
  Microsoft PowerPoint 97 Viewer
  A runtime version of Microsoft Access 97
  

  but no full versions of any Microsoft Office 97 SR-1 programs are installed.

RESOLUTION

To resolve this problem, perform one or more of the following procedures as required by your computer's configuration:

• If Microsoft Office 97 is not installed on your computer, use your CD- ROM or floppy disks to install Microsoft Office 97. Note that you may also need to run the Microsoft Office 97 SR-1 Patch after installing Microsoft Office 97.



• If Microsoft Office 97 has been installed on your computer, you may need to reinstall it by performing the following steps:



1. On the Start menu, point to Settings, and click Control Panel.



2. Double-click Add/Remove Programs.



3. In the list of installed programs, select Microsoft Office 97 and then click Add/Remove.



4. Click Reinstall to begin reinstallation of Microsoft Office 97.



Once reinstallation is complete, run the Microsoft Office 97 Version Checker. If it reports that you are ready to upgrade to SR-2, run the SR-2 Patch.


• If your computer contains a "mixed" installation of Microsoft Office 97 base level and SR-1 files, you may be able to correct the problem by downloading the latest SR-1 Patch from the following address:




http://officeupdate.microsoft.com/articles/sr1fact.htm


Once you have downloaded and run the SR-1 Patch, try running the Microsoft Office 97 Version Checker. If it reports that you are ready to upgrade to SR-2, run the SR-2 Patch.


• The SR-2 Patch is not designed to patch any of the viewers or runtime programs listed above. If no full versions of Microsoft Office 97 programs are installed, it is not necessary to run the SR-2 Patch.

STATUS

This behavior is by design of both the Microsoft Office 97 Version Checker and the Microsoft Office 97 SR-2 Patch.

MORE INFORMATION

The Microsoft Office 97 Version Checker, Sr2chk.exe, and the Microsoft Office 97 SR-2 Patch, Sr2aof97.exe, are both designed to return the error message shown above if a proper installation of Microsoft Office 97 SR-1 is not found on your computer. This may be the case if any of the reasons shown in the CAUSE section are true.

The Microsoft Excel 97 Viewer, Microsoft Word 97 Viewer, and Microsoft PowerPoint 97 Viewer allow you to view files created in your Microsoft Office 97 programs even if the programs are not actually installed on your computer. You can download these viewers from the Microsoft Office Update web site at the following address:

http://officeupdate.microsoft.com/

Additional query words: OFF97 sr2 sr2a sr2-a kbofficeupdate

Keywords          : kbdta 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 20, 1999