OFF97: Errors Running System Information After Removing Office

• Microsoft Office 97 for Windows
• Microsoft Windows 98

SYMPTOMS

When you remove files installed by Microsoft Office 97 or when you run the Office 97 File and Registry Eraser Utility (Eraser97.exe) under Microsoft Windows 98, the System Information (Msinfo32.exe) program will no longer function. When you try to start System Information, you will receive the following error message:

A required .DLL file, C:\WINDOWS\SYSTEM\MFC40.DLL, was not found.

Cannot find the file 'C:\Program Files\CommonFiles \Microsoft Shared\MSINFO\MSINFO32.EXE' or one of its components). Make sure the path and filename are correct and that all required libraries are available.

CAUSE

This problem occurs when you remove the file Mfc40.dll. The Office 97 File and Registry Eraser Utility (Eraser97.exe) removes this file.

WORKAROUND

If you replace the Mfc40.dll file, the Microsoft System Information program will function normally.

To replace the file, follow these steps:

1. Using the Windows Explorer, browse to the \Os\System folder on the Office 97 compact disc, and click to select the file Mfc40.dll. On the Edit menu, click Copy.



2. Browse to the \Windows\System folder. On the Edit menu, click Paste.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem has been fixed in the updated version (version 2.0) of the Office 97 File and Registry Eraser Utility. To check your version, right-click the file Eraser97.exe and click Properties. In the Properties dialog box, click Version.

The following file is available for download from the Microsoft Software Library:

~ Eraser97.exe

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MORE INFORMATION

The Office 97 File and Registry Eraser Utility removes most of the files and Windows registry settings that remain on the computer after you remove Microsoft Office 97. This utility is designed to be run after you run the Setup program for Office 97 and click Remove All. When you run this utility, it removes shared system components. The Microsoft System Information requires these components and does not function properly after the files are removed. To correct this problem, reinstall the shared Dll, Mfc40.dll.

For more information about this utility, please see the following article in the Microsoft Knowledge Base:

Q176823 Off97: Utility to Completely Remove Remaining Office 97 Files

Additional query words: XL97 eraser97

Keywords          : kbdta 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 25, 1999