OFF97: Outlook Fax Fails If Word Not Started Once Before

• Microsoft Office 97 Enterprise Update
• Microsoft Outlook 97
• Microsoft Word 97

SYMPTOMS

When sending a fax from Microsoft Outlook 97, when you click "Start Using Word Now" you may receive one of the following messages:

Microsoft Word Err=1078
This file could not be found.
(C:\windows\spool\fax\message.rtf)

-or-

Microsoft Visual Basic
This file could not be found.
(C:\windows\spool\fax\message.rtf)
End or Debug

• You installed the Microsoft Office 97 Enterprise Update on a computer that never had a previous version of Office 97 installed on it.



• The fax contains text formatted in a non-black color.



• Your Outlook Profile includes the Microsoft Fax service.



• Microsoft Word 97 has not been opened since it was installed.

RESOLUTION

Exit Outlook, start Word to clear its first-run condition status, then restart Outlook and resend your fax.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97.

Additional query words: error facsimile

Keywords          : kbinterop kbemail 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: May 25, 1999