OL97: Mailto Hyperlink in Office Docs Opens Two New Mail Messages

ID: Q197097

The information in this article applies to:

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you click a MailTo hyperlink in a Microsoft Office document, two e-mail message windows open.


MORE INFORMATION

To keep the Mailto link from opening two e-mail messages, delete the CLSID registry entry from the MailTo subkey.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To remove the CLSID entry from the Mailto registry subkey, follow these steps:

  1. Click Start, and then click Run.


  2. Type regedit and then click OK.


  3. In the left pane of the Registry Editor, locate and click to select the following registry subkey (folder): 
    
      HKEY_CLASSES_ROOT\Protocols\Handler\Mailto


  4. In the right pane of the Registry Editor, click to select CLSID.


  5. On the Edit menu, click Delete.


  6. On the Registry menu, click Exit to close the registry editor.


Additional query words: double extra twice 


Keywords          : kbinterop 
Version           : WINDOWS:7.0,7.0a,97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 22, 1999