OL97: Cannot Cancel Exchange or Outlook Start when Server is Off

ID: Q164311

The information in this article applies to:

• Microsoft Outlook 97
• Microsoft Exchange Windows 95/98 client, version 4.0, 5.0, 5.5

SYMPTOMS

When starting the Exchange Client, or Outlook 97 when the Microsoft Exchange Server is unavailable, you are unable to cancel the startup of Outlook or the Exchange client. In this situation, you receive the following message:

   Your Microsoft Exchange Server is unavailable.

   You can retry connecting to the server using the network, or work
   offline and connect using dial-up networking.

   Network problems are preventing connection to the Microsoft Exchange
   Server computer. Contact your system administrator if this condition
   persists.

CAUSE

This behavior is a limitation of the Microsoft Exchange Server.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 4.0, 5.0, and 5.5 for Windows NT Server.

Additional query words: 4.00 5.0 5.5 97 ol97

Keywords          : kbdta GnlUif 
Version           : WINDOWS:4.0,97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: April 20, 1999