OL97: Cannot Synchronize OST Using Terminal Window

ID: Q190134

The information in this article applies to:

Microsoft Outlook 97
Microsoft Windows NT Workstation versions 3.1, 3.5, 3.51, 4.0

SYMPTOMS

When you use Microsoft Outlook 97 with an Offline Storage (OST) file and you attempt to synchronize one or more offline folders, you may receive an error message indicating that the folders were not synchronized.

A terminal window does not appear when you attempt to synchronize offline folders, even if the Dial-Up Networking connectoid and the Microsoft Exchange Server information service are configured properly.

CAUSE

This problem occurs under the following conditions:

You selected "Bring up a terminal window before dialing" in the properties for a Dial-Up Networking connectoid.
You configured the Microsoft Exchange Server information service to connect to the server using this connectoid.

Outlook running on Windows NT does not support using a terminal window when the Microsoft Exchange Server information service is configured to connect to the server using a Dial-Up Networking connectoid.

RESOLUTION

To work around this problem use either of these methods.

Remove the option in the Microsoft Exchange Server information service to automatically connect to the server using this connectoid.
Use the Dial-Up Networking connectoid to connect to the server before you attempt to synchronize offline folders.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 on Windows NT. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information.

This fix should have the following time stamp:

   6/3/98    2:22am    Emsabp32.dll   version 5.5.2332   129,808 bytes
   6/22/98   11:24am   Emsmdb32.dll   version 5.5.2344   545,040 bytes
   6/4/98    4:42pm    Emsui32.dll    version 5.5.2334   124,688 bytes
   6/23/98   7:46pm    Mspst32.dll    version 5.5.2346   587,024 bytes

MORE INFORMATION

To remove the option in the Microsoft Exchange Server information service to automatically connect to the server using this connectoid, follow these steps:

1. On the Tools menu, click Services.

2. Click to select Microsoft Exchange Server and click Properties.

3. On the Dial-Up Networking tab, click to select, "Do not dial, use

   existing connection" and click OK and OK.

To use the Dial-Up Networking connectoid to connect to the server before you attempt to synchronize offline folders, follow these steps:

1. Click the Start button, point to Programs, point to Accessories,

   and click Dial-Up Networking.

2. Double-click the connectoid you wish to use and click Connect.

3. After the connection is established, return to Outlook and on the Tools

   menu, point to Synchronize and click either All Folders or This Folder.

Additional query words: phonebook

Keywords          : EvnOthr 
Version           : WINDOWS:97; WINNT:3.1,3.5,3.51,4.0
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: February 12, 1999