OL97: E-mail Does Not Leave the Outbox

ID: Q185314

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

You can send an e-mail message by choosing "Check for New Mail On" in Microsoft Outlook 97 using the Internet Mail Enhancement Patch (IMEP). However, the sent message may not leave your Outbox, although you are able to connect and download e-mail.

CAUSE

You are using multiple Internet Service accounts and you have chosen to send mail on an account that is not the default outgoing service.

While Outlook with IMEP supports multiple Internet services for e-mail, you can specify only one as the default delivery account.

RESOLUTION

Send e-mail using the default e-mail delivery account.

-or-

Change the account you wish to use as your default e-mail delivery account.

MORE INFORMATION

To send e-mail with the current default e-mail delivery account, follow these steps:

1. On the Tools menu, click "Check for new mail on."

2. Click to select the account at the bottom of the list. This should be

   the default account, assuming you restarted Outlook after setting it
   as the default.

To specify a different account as the default e-mail delivery account, follow these steps:

1. On the Tools menu, click Services.

2. On the Delivery tab, click to select the service you wish to be the

   default delivery account.

3. Click the arrow to move the selected account to the top of the list

   and click OK.

4. Quit and restart Outlook.

REFERENCES

For more information on this subject, please see the following articles in the Microsoft Knowledge Base:

   Article-ID: Q162343
   Title     : OL97: How to Troubleshoot Mail Stuck in the Outbox

   ARTICLE-ID: Q170207
   TITLE     : OL97: Managing Multiple Internet Mail Accounts with IMEP

Additional query words: stuck

Keywords          : GnlAddin CfgIM MsgSend 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999