ID: Q176731
The information in this article applies to:
When sending a mail message you may receive an Undeliverable message from the System Administrator. The error in the body of the message is:
No transport provider was available for delivery to this recipient.
There are several things that can cause this error message. They include:
To determine which of these causes produces the errors message in your case, see the troubleshooting articles in the MORE INFORMATION section later in this article.
Remove the Personal Folder from your mail profile and add a new one by following these steps:
1. Click Start, point to Settings, and then click Control Panel.
2. Double click Mail and Fax.
3. Click to select the Personal Folder, then click Remove, and Yes.
4. Click Add, Click to select Personal Folders and Click OK. Type a name
for the folder and then click Open, OK, and OK.
Add the proper mail transport to your mail profile by following these steps:
1. Click Start, point to Settings and Click Control panel.
2. Double click the Mail and Fax icon.
3. Click Add, and then click to select the mail transport service you want
to install. Click OK.
installing.
Please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q170694
TITLE : OL97: Unable to Send Mail Using the CompuServe Mail
Service.
Change the E-mail type from MSN (or MSNINET) to SMTP by following these steps:
1. Open a contact and right-click the email address and then click
Properties.
3. Click Save and Close to close the contact.
An E-mail type of MSN and MSNINET will not be recognized as a valid Email type with the Internet mail transport. Thus, the error is generated.
If you have trouble changing your e-mail type from MSN to SMTP, or for more information on other issues after upgrading to MSN 2.5, please see the following article in the Microsoft Knowledge Base:
Article-ID: Q180522
Title : OL97: Error Accessing Email Address after MSN 2.5 Upgrade
Delete and re-create the contact.
Delete the contact:
1. In the Contact folder, click to select the damaged contact.
2. On the Edit menu, click Delete, or press Ctrl+D to delete the contact.
Create a new contact:
1. On the Contact menu, click New Contact.
2. Enter the information into the Contact form, then click Save and Close.
To remove the apostrophe from your computer name:
1. In Control Panel, double-click the Network icon.
2. On the Identification tab, type a new name for your computer without
the apostrophe.
1. On the Tools menu, click Services.
2. Click to select Microsoft Exchange Server, and then click Properties.
3. On the Advanced tab, click the Offline Folder File Settings.
4. Type the path or browse to the file you want to use as the offline
folder file.
<path><filename>.ost could not be found. Would you like to create it?
type when starting"
8. On the Tools menu, point to Synchronize and click All Folders.
NOTE: You must be connected to the server for this step.
Some SMTP servers require that addresses be enclosed in angle brackets. This is particularly true for older mail server systems. In addition, your e-mail name, which is defined in the Internet E-Mail information service properties, must also be enclosed in angle brackets.
For Example the e-mail addresses should have this format:
<myemailname@ISP.COM>
For other people with newer servers to be able to reply to your messages, you must type your e-mail name in the Reply Name box without angle brackets.
This error message can be created if the E-mail type is something other than what the mail server is expecting. Just as above in the section about upgrading to MSN 2.5, if the e-mail type is not SMTP the error will be generated.
1. On the Go menu, click Contacts.
2. Click to open the contact that is generating the error message.
3. Right-click the e-mail address, and click Properties.
4. On the Addressing tab, next to E-mail type, type SMTP, if it is blank or
different. There must be a value in this field.
5. Click OK and then Save and Close the contact.
For more information about troubleshooting damaged .pst files, please see the following articles in the Microsoft Knowledge Base:
ARTICLE ID: Q161323
TITLE : OL97: Undeliverable Mail Message When Sending Internet Mail
ARTICLE ID: Q161973
TITLE : OL97: Troubleshooting Outlook Configuration Problems
For more information on installing and configuring mail transports, please see the following article in the Microsoft Knowledge Base:
ARTICLE ID: Q162203
TITLE : User Profiles and Information Services
For more information about configuring CompuServe Mail, please see the following article in the Microsoft Knowledge Base:
ARTICLE ID: Q165229
TITLE : OL97: Configuring the CompuServe Mail Information Service
Keywords : kberrmsg kbdta GnlCont GnlCrpt CfgIM EvnOthr
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprbLast Reviewed: April 20, 1999