OL97: Error Using WordMail If @ in Computer Name

ID: Q173206

The information in this article applies to:

Microsoft Outlook 97

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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **

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SYMPTOMS

When attempting to use Microsoft Word to edit e-mail messages in Microsoft Outlook, you may receive the following error message:

   Word is either busy or cannot be found.

Other OLE functions may not be affected.

CAUSE

One cause for this error is the use of an "@" character in the name of the computer.

RESOLUTION

Remove the @ character from the name of the computer.

MORE INFORMATION

To Change Your Computer's Name

1. Click Start, point to Settings and click Control Panel. Double-click the

   Network icon.

2. On the Identification tab, change the name in the Computer Name box

   so that it does not contain the @ character.

3. Click OK.

REFERENCES

For more information on this problem, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q138384
   TITLE     : "@" Character in Computer Name Causes OLE Error Messages

Additional query words:

Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto

Last Reviewed: February 11, 1999