OL97: Exchange Server Limits Cause Message Not to Dismiss

ID: Q185929

The information in this article applies to:

SYMPTOMS

When attempting to respond to a Meeting Request by clicking Accept, Decline, or Tentative, the following message may occur: 

   You have exceeded the storage limits on your mailbox. Delete some mail
   from your mailbox or contact your system administrator to adjust your
   storage limit.
The following message may occur each time an attempt to close the window is made: 

   The item has been moved or deleted.

CAUSE

If the storage limit on the Microsoft Exchange Server is exceeded, sending new mail may be disabled, causing the first error message. The meeting request was moved to the Deleted Items folder when Accept, Tentative, or Decline was clicked. In an attempt to make more room in storage (Mailbox - <username>), you may empty the Deleted Items folder so the message is no longer available even though it is still displayed, and that causes the second error message.

RESOLUTION

Nothing can be done about this meeting request; ask the organizer to send you another invitation to the meeting. To dismiss the message, Outlook will need to be forced to close.

To force Outlook to close use the following steps.

Windows 95

1. Close all unsaved messages.

2. Press CTRL+ALT+DELETE to open the Close Program window.

3. Click to select Microsoft Outlook, and then click End Task.

Outlook will close and the message will disappear.

Windows NT 4.x

1. Close all unsaved messages.

2. Press CTRL+ALT+DELETE and click Task Manager.

3. On the Applications tab, click to select Microsoft Outlook, and then 

   click End Task.
Outlook will close and the message will disappear.

MORE INFORMATION

There are two things that can be done to keep this problem from happening:

Retrieve the Meeting Request

If the limits of the server store are exceeded when replying to a Meeting Request, the item will be moved to the Deleted Items. To move the message back to the Inbox after you have created enough space on the server (Mailbox - <username>), follow these steps:

1. On the Folder List, click the Deleted Items folder, and then move the 

   item from the Deleted Items folder back to the Inbox.
2. Move items out of the Mailbox to reduce size to below the size limit. 
   You can move items to a Personal Folder (PST).
3. Empty the Deleted Items folder.

4. Open the Meeting Request and click Accept, Tentative, or Decline.

5. Select the appropriate response and click Send.

The message will now Send.

Deliver to a Local Store (PST)

To change the delivery location of your mail, follow these steps:

NOTE: if you already have a PST that you'd like to deliver your mail to, instead of leaving it on the server, skip steps 2-5.

1. On the Tools menu, click Services.

2. Click Add.

3. Click to select Personal Folders and then click OK.

4. Type a name for the new Personal Folder (PST). Click Open.

5. Click OK to accept and close the Create Microsoft Personal Folders 

   dialog box.
6. In the Services dialog box, click the Delivery tab.

7. Click to select the PST under "Deliver new mail to the following 

   location" and then click OK.
New mail will be delivered to the new Inbox in the Personal Folder rather than the server (Mailbox - <username>). Existing messages on the server will slowly be copied down to the Personal Folder. Other folders on the server would need to be copied down to the Personal Folder manually.

Additional query words: MDB 

Keywords          : GnlCal GnlTasks 
Version           : WINDOWS:4.0,5.0,5.5,97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: February 12, 1999