OL97: Fault in Module MSO97.DLL Opening Folder

ID: Q167616

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When you click a system file folder in Microsoft Outlook 97, running on Microsoft Windows 95, you may receive the following error message:

   OUTLOOK caused an Invalid Page Fault
   in module MSO97.DLL at 14F:306C34B9

If you are running on Microsoft Windows NT, the error message may read:

   An application error has occurred
   and an application error log is being generated
   OUTLOOK.exe
   Exception access violation (0xc0000005), Address 0x58a07ab2.

CAUSE

There is a problem in the Views.dat file. This file stores File Allocation Table (FAT) name space view persistence.

RESOLUTION

To resolve the issue, quit Outlook, rename Views.dat file (normally found in the default Windows directory), and restart Outlook. This rebuilds the Views.dat file.

NOTE: All previous view settings for file system folders will be lost.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97.

Keywords          : kberrmsg kbui kbdta 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: April 16, 1999