OL97: Hyperlink in Received Mail Message Not Integrated

ID: Q197880

The information in this article applies to:

SYMPTOMS

When you receive a mail message through the Internet that contains a Web site address as a Uniform Resource Locator (URL), the link is only partially displayed as an active link. The remaining text of the link is on a different line and is not blue or underlined.

NOTE: This problem only occurs with mail you receive from a third-party (non-Outlook) client. Wrapped URL text displays correctly when sent from an Outlook client.

CAUSE

The mail client that sent the link inserted a line break in the middle of the URL text, or the sender may have inadvertently inserted a carriage return by pressing ENTER while typing the URL. Web addresses inserted in the body of a mail message are not complete if the URL is broken before the end of the text.

This behavior also occurs if the sender used a space in the text of the URL.

RESOLUTION

To use a URL that is displayed in this manner, follow these steps:

Rich Text Messages

1. Click to place the cursor to the right of the first line of the URL 

   just prior to the line break.
2. Press DELETE to bring the second line of the URL up to integrate it with 
   the first line.

Messages Received With Word as E-mail Editor

1. Open the message containing the separated URL.

2. Click to place the insertion point to the right of the first line of the 

   URL, just prior to the line break.
3. Press DELETE to bring the second line of the URL up to integrate it with 
   the first line.
4. Select the complete and integrated URL. On the Insert menu, click 
   Hyperlink.

   The partial URL appears in the "Link to file or URL" box.
5. Click Remove Hyperlink. Ensure that the full URL is selected and then 
   click the Insert menu selecting Hyperlink as in step 4. Click OK.
The URL should be completely blue and underlined. Clicking the URL will launch the default browser as expected.

Additional query words: broken separated 

Keywords          : CfgIM MsgSend GnlUif Intp3rdPty 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999