OL97: Information Is Missing When You Synchronize Your H/PC

ID: Q193983

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When you synchronize your Handheld PC (H/PC) with your desktop computer, information in Microsoft Outlook 97 such as contacts, appointments, and tasks may be missing.

CAUSE

This behavior can occur if you have not imported your data from Microsoft Schedule+ into Outlook.

RESOLUTION

To resolve this issue, import your data from Schedule+ into Outlook 97. To do so, follow these steps:

1. Start Outlook.

2. On the File menu, click Import And Export.

3. Click "Import from Schedule+ or another program file," and then click

   Next.

4. Click Schedule+ 7.0, and then click Next.

5. Verify that the File To Import path is correct, click an option to

   determine how Outlook should handle duplicate items, and then click
   Next.

6. Click the items you want to import, and then click Finish.

Additional query words: 2.00 2.10 synch gone lost names meetings

Keywords          : IntpOff Intp3rdPty 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: October 12, 1998