OL97: Letter Wizard Template Does Not Display Body Text/Graphics

ID: Q187647

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

If you use a custom Letter Wizard template to create a letter to a Microsoft Outlook 97 contact, the Wizard will not display any "boilerplate" text or graphics inserted in the template.

CAUSE

The Letter Wizard strips out any text or graphic information placed in the body section of the template.

RESOLUTION

Add any required text and graphics to the header section of the template.

MORE INFORMATION

How to Create a New Custom Letter Wizard Template

1. Open Microsoft Word 97.

2. On the File menu, click New.

3. On the Letters & Faxes tab, click to select one of the default letter

   templates. Under Create New, click Template, and then click OK.

   Word opens a new document based on the selected template. The document
   contains all of the components needed by the Letter Wizard.

   you to the Header section of the document.

6. Save the template to the following folder:

      \Program Files\Microsoft Office\Templates\Letters & Faxes

   NOTE: The file name of the new custom letter template must contain the
   word "Letter" (for example the template name should be something like
   "Monthly Letter to Mom.dot").

NOTE: "New letter to Contact" is designed to work with Microsoft Word 97. It will not work with earlier versions of Microsoft Word, or other word processing programs.

REFERENCES

For more information on this subject, please see the following articles in the Microsoft Knowledge Base:

   Article-ID: Q170342
   Title     : WD97: How to Add Templates to the Letter Wizard

   Article-ID: Q169566
   Title     : OL97: Custom Template Does not Appear in Word Letter Wizard

Keywords          : kbinterop IntpOthr Gnltmpl 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999