OL97: Lotus Organizer 2.1 Not Importing Properly

ID: Q190888

The information in this article applies to:

Microsoft Outlook 97
Microsoft Windows 95

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When importing files to Microsoft Outlook 97 from Lotus Organizer 2.1 you may get the following error:

   An error has occurred in the Lotus Organizer 2.1 translator while
   trying to attach a translator. OLE program start failed. The Lotus
   Organizer 2.1 translator was unable to start the program needed to
   access this file. Lotus Organizer 2.1 must be installed in order to use
   Lotus Organizer 2.1 files.

CAUSE

There is an extra and/or incorrect entry for Lotus Organizer in the Windows 95 Registry.

RESOLUTION

Remove the extra registry entry, uninstall and then reinstall the Lotus Import files.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To fix the problem you will need to first edit the registry to remove the incorrect registry key, and then uninstall and then reinstall the Lotus import files.

Remove the Incorrect Registry Setting

1. Click Start, and then click Run.

2. Type Regedit and then click OK.

3. In the left window of the Registry editor, double-click

   HKEY_LOCAL_MACHINE to expand the branch.

4. Double-click System, CurrentControlSet, and then Control.

5. Click to select Session Manager, and then on the Edit menu, click

   Delete.

   NOTE: You may see 2 entries for Session Manager. Do not delete
   "SessionManager" (no space). Delete "Session Manager" (space between the
   words).

6. Exit the Registry Editor and restart the computer.

Uninstall and Reinstall the Lotus Import Files

1. Close all open programs including any virus checking software.

2. Click Start, point to Settings, and then click Control Panel.

3. Double-click Add/Remove Programs.

4. On the Install/Uninstall tab, click to select Microsoft Office 97, or

   Microsoft Outlook 97 if it was installed separately, and then click
   Add/Remove.

5. On the Microsoft Office 97 (or Microsoft Outlook 97) setup window, click

   Add/Remove.

   Note: Skip step 6 if you installed Outlook as a separate
   program.

6. Click to select Microsoft Outlook, and then click Change Option.

7. Click to clear the Lotus Organizer Converters check box. Click

   OK and then click Continue. In the Confirm Component Removal window,
   click Yes.

8. Click OK when you are prompted that the setup was completed

   successfully.

9. Repeat the above steps starting with step 2, and in step 7 click to

   select Lotus Organizer Converters. Close all windows
   and restart the computer.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: Error hang stop

Keywords          : kberrmsg kbinterop
Version           : WINDOWS:95,97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: August 6, 1998