OL97: Modem Drops ISP Connection When Connecting to Mail Server

ID: Q190809

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

You have recently upgraded to Microsoft Windows 98 and find that when you attempt to Send and Receive mail to an Internet Service Provider (ISP) mail server using Microsoft Outlook 97, your connection is either terminated immediately or soon after the mail download process begins.

CAUSE

You are using a vendor-supplied modem driver that worked with Windows 95, but is not compatible with Windows 98.

RESOLUTION

Install the Windows 98 Standard modem driver for the connection speed and standard which your modem supports.

If you experience the dropped connection issue described in this article and the Windows 98 standard modem driver outlined in the following steps maintains your ISP session, you should contact your modem vendor for the most recent driver.

MORE INFORMATION

To Install Windows 98 standard modem driver, follow these steps:

1. On the Start menu, click Settings and then Control Panel.

2. Double-click Modems. In Modem Properties click Add. In Install New

   Modem, click to select "Don't detect my modem; I will
   select it from a list." Click Next.

3. In Manufacturers, ensure that Standard Modem Types is selected. In

   Models, select the speed and modem standard which most closely matches
   the capability of your modem. Click Next.

4. In the "Select the port to use with this modem" list, click the

   Communications port assigned to your modem. Click Next. Windows 98 will
   complete the installation of the modem driver.

To use the new driver with your existing Dial-up Networking connection follow these steps:

1. Double-click My Computer and then double-click the Dial-up Networking

   Folder.

2. Right-click the Dial-up connection used to dial your ISP and then

   click Properties.

3. Click the General tab if it is not selected. In Connect Using, click to

   Select the new modem driver you installed in the previous steps. Click
   OK.

REFERENCES

For more information on Windows 98 modem drivers, please see the following article(s) in the Microsoft Knowledge Base:

   Article-ID: Q190363
   Title     : Additional Modem Drivers Included on the Windows 98 CD-ROM

Keywords          : CfgIM EvnOs EvnHdwr 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: August 5, 1998