OL97: Option to Automatically Enter MS Mail Password Missing

ID: Q189571

The information in this article applies to:

SYMPTOMS

In Microsoft Outlook 97, the option for automatic entry of a password may not be available in the Microsoft Mail Properties dialog box.

CAUSE

There may be corruption in the user profile.

RESOLUTION

Rebuild the user profile and add the Microsoft Mail service and other services.

For information on creating a profile, please see the following article in the Microsoft Knowledge Base: 

   Article-ID: Q171376
   Title     : OL97: How to Create a New User Profile for Outlook
Additional query words: grayed greyed out 
Keywords          : kbinterop CfgProfl CfgMSMail 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: December 31, 1998