OL97: Outlook 2000 PST May Not Work in Outlook 97

• Microsoft Outlook 97

SYMPTOMS

You may not be able to copy or move an item from a large Personal Folders (.pst) file with Outlook 97, versions 8.0, 8.01, or 8.02, if the .pst was modified and saved in Outlook 2000 with the "allow large table" option. You may receive one of the following errors when attempting to copy, or move an item to a folder in a .pst file that contains more than 16,383 items, 16 kilobytes (KB):

Could not make another copy of the item. The original was either moved or deleted, or access was denied.

-or-

The item could not be moved. It was either moved or deleted, or access was denied.

CAUSE

This problem can occur if you have turned on the option to "Allow upgrade to large tables" and your .pst contains a folder over 16 KB in size.

For Outlook 97, versions earlier than 8.03, each .pst file can contain as many folders as you want, and each folder can contain a maximum of 16 KB records. The total file size of a .pst cannot exceed 2 gigabytes (GB). Later versions of Outlook allow you to use large tables and exceed the 16 KB limit.

RESOLUTION

Open the .pst with Outlook 8.03 or higher, and then delete enough messages to reduce the large folder below 16 KB.

MORE INFORMATION

This problem is likely to occur when a roaming network user opens the same .pst with different versions of Outlook. Archived .pst files can also cause this problem when opened in older versions of Outlook.

Additional query words: OL2K 98

Keywords          : 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: August 5, 1999