OL97: Outlook Hangs Replying to Message Received From X.400

ID: Q166592

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

Microsoft Outlook 97 may hang when replying to a message that was received via a X.400 link.

CAUSE

This may happen if the X.400 message does not contain a Display Name for the message originator. In X.400 terms this is the "Free Form Name" which is an optional field. A remote X.400 system may or may not send the "Free Form Name", this is valid behavior.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q151261
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-2

Additional query words: 97

Keywords          : EvnGpf 
Version           : WINDOWS;97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: September 10, 1998