OL97: Outlook Hangs when Opening Another User's Calendar

ID: Q172937

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

Using the 16-bit version of Microsoft Outlook 97, when you open the Appointment Book of someone who uses the 32-bit version of Microsoft Outlook 97, your computer may stop responding.

CAUSE

This occurs if you installed the driver that allows interoperability between 32-bit users and 16-bit users. The driver is located on the Outlook compact disc supplied with Microsoft Exchange Server version 5.5. The file is located in the \Support\MSOutl\Win16 folder.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q191014
   TITLE     : XGEN: How to Obtain the Latest Exchange Server 5.5 Service
               Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 for Windows 3.1x. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Additional query words: 97

Keywords          : kbenv kbpatch kbdta exc55sp2fix
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: February 11, 1999