OL97: Print Command Not Routed to Custom Client Extensions

ID: Q187476

The information in this article applies to:

Microsoft Outlook 97, versions 8.00, 8.01, 8.02, 8.03

SYMPTOMS

You can create a custom client extension to receive and act upon command messages from Microsoft Outlook 97. If you right-click a message to bring up the context-sensitive menu and then click Print, the Print command is not routed to the extension. Outlook behaves the same if you click the Print button on the standard toolbar.

NOTE: This does not apply to native Outlook extensions or forms, only to custom applications extending the IExchExtCommands interface. (More information can be found on this in the Platform SDK).

RESOLUTION

This problem is fixed by applying Microsoft Office 97, Service Release 2 (SR-2) to Outlook 97. For more information on obtaining SR-2, please see the following article in the Microsoft Knowledge Base:

   Article-ID: Q192874
   Title     : OFF97: An Overview of Microsoft Office 97 SR-2

The English version of this fix should have the following file attributes or later:

   File Name    Version
   --------------------
   Outlib.dll   96.00.00.5017 (SR2)

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. This problem is fixed by applying Microsoft Office 97, Service Release 2.

Additional query words:

Keywords          : kbdta
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: September 28, 1998