OL97: Recurring Appointments and All-day Events Not Showing as Busy In Planner

ID: Q231319

The information in this article applies to:

SYMPTOMS

When you have recurring appointments overlapping all-day events, both marked as busy, not all of the time is shown as busy in the Outlook planner. When you enter a series of recurring appointments, followed by an all-day event that lasts several weeks and overlaps the appointments, you would expect all the time to be marked as busy. However if you look in the planner, some of the days between the recurring appointments that should be marked as busy, because of the all day event, are marked as free. This can also be seen clearly in the monthly calendar view, where all days covering the recurring appointment and the all-day event should be marked in bold. You will see several days not marked as bold (i.e. the days that are shown in the meeting planner as free)


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

File name     Version                      Language
---------------------------------------------------
Outllib.dll   08.04.00.6324 (Outlook 97)   English (United States)
The German version of this fix should have the following file attributes or later: 

File name     Version                      Language
------------------------------------------------------------
Outllib.dll   08.04.00.6324 (Outlook 97)   German (Standard)

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : kbdta 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999