OL97: Right-Clicking Form with Attachment Closes Opened Form

ID: Q178193

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

When you open a custom form on the desktop and use the right mouse button to click (right-click) the same Inbox entry, the opened form will shut down.

CAUSE

When you right-click the custom form in the Inbox, the form is loaded to check for an attachment submenu. This is followed by a shutdown message that causes the open form to close.

STATUS

Microsoft has confirmed this to be a problem in Outlook version 8.03. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article In the Microsoft Knowledge Base:

   ARTICLE-ID: Q151261
   TITLE : OFF97: How to Obtain and Install MS Office 97 SR-2

MORE INFORMATION

This fix resolves the problem by not opening the form when right-clicked, which also avoids form loading and form opening delays.

Additional query words: preview pane scrolling

Keywords          : kbdta FmsProb 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: September 26, 1998