OL97: The File <pathfilename.pst> Could Not Be Accessed.

ID: Q199194

The information in this article applies to:

SYMPTOMS

When attempting to save or revise a contact, you may receive the following error message:

The file <path and filename.pst> could not be accessed. Access Denied.


CAUSE

You may have a damaged user profile.


RESOLUTION

Create a new profile for Outlook.


MORE INFORMATION

To create a new user profile, follow these steps:

  1. On the File menu, click Exit and Log Off.


  2. Click Start, point to Settings, and click Control Panel.


  3. In Control Panel, double-click the Mail (or Mail and Fax) icon.


  4. On the Services tab, click Show Profiles.


  5. Click Add to start the Inbox Setup Wizard.


  6. Click to select the desired information services, and then click Next.


  7. In Profile Name, type a name for the new profile.


  8. Continue with the Inbox Setup Wizard to set up each of the selected services.


  9. You will now see the new profile listed. Change the When starting Microsoft Windows Messaging use this setting to the new profile that you just created.


  10. Restart Outlook to use the new profile.



REFERENCES

For more information on how to create a new user profile for Outlook, please see the following article in the Microsoft Knowledge Base:

Q171376 How to Create a New User Profile for Outlook

Additional query words: damaged corrupt 


Keywords          : kbdta GnlCont 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 16, 1999