XCLN: Microsoft Outlook Fails While Opening a Form with Code in the item_read() Event

ID: Q232590

The information in this article applies to:

SYMPTOMS

On a computer running Windows 95/98, when you create a custom form with code in the item_read() event and run it, Outlook fails and you may have to turn your computer off and on again in order to restart. On a computer running Windows NT, the same form causes a Dr. Watson error and Outlook shuts down immediately without any other warning.


CAUSE

Outlook is adding two weak references to an object but only releasing one. This prevents the form initialization code from being run on subsequent attempts to open the form, causing Outlook to fail.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Outlook release that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Outlook

File name Version
Outllib.dll 8.05.00.6408


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : 
Version           : WINDOWS:8.5
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999