OL98: (CW) Accept, Decline, Tentative Missing on Meeting Request

ID: Q180446

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

Meeting requests sent from Microsoft Outlook using the MS Outlook Support for Lotus cc:Mail transport may not have the Accept, Decline, and Tentative buttons available. Instead, the recipient receives a plain e-mail message.

This is also true for voting buttons and Net Folder subscription messages.


CAUSE

The cc:Mail transport is set to send messages in text-only format.


RESOLUTION

Change the cc:Mail transport to send messages in Rich Text Format (RTF).

Change the MS Outlook Support for Lotus cc:Mail Transport to RTF

  1. On the Tools menu, click Services.


  2. Click to select MS Outlook Support for Lotus cc:Mail and then click Properties.


  3. On the Delivery tab, click to select "Send using Microsoft Exchange rich text format." This attaches a Transport-Neutral Encapsulation Format (TNEF) file with outgoing messages.


Meeting request messages will now have Accept, Decline, and Tentative buttons.


REFERENCES

For more information about setting up the MS Outlook Support for Lotus cc:Mail transport service in Outlook, please see the following article in the Microsoft Knowledge Base:

Q163290 OL97: Troubleshooting cc:Mail Connectivity in Outlook
For more information about using cc:Mail with Outlook, type "cc:Mail" in the Office Assistant, click Search, and then click to view "If you use Lotus cc:Mail."

Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

The cc:Mail transport service is manufactured by Transend Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 


Keywords          : kb3rdparty CfgCCMail Intp3rdPty 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 9, 1999