OL98: (CW) ErrMsg: Unable to Save the Moderated Folder Changes

ID: Q188787

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When setting up a custom response form with a moderated public folder, you may receive the following error message:

Unable to save the moderated folder changes. The client was unable to successfully complete all of the requested operations.


CAUSE

The Microsoft Exchange Server Administrator has not set the Send-As privileges for the folder.


RESOLUTION

You need to create the public folder from within Outlook, and then the Microsoft Exchange Server Administrator needs to set the permissions; finally, you need to make the folder customizations from within Outlook.


MORE INFORMATION

Setting the permissions for this to work properly requires coordination between the creator of the public folder (in Outlook) and the Microsoft Exchange Server Administrator.

Setting the folder permissions requires three steps that must be completed in this order:

NOTE: If you complete these steps in order, you will set the template for the moderated folder as desired. However, if you complete these steps out of order, the folder will temporarily be "locked" and you will not be able to add the custom template for the moderated folder. You will receive an error message. However, if you wait approximately 15 minutes for the Exchange server to clear the cached information, you will be able to make changes to the moderated folder.

Create the Public Folder in Outlook

  1. If the folder list is not visible, click Folder List on the View menu.


  2. Right-click Public Folders and on the shortcut menu, click New Folder.


  3. Type a name for the folder and click OK.


Assign "Send As" Privileges from the Server Administrator

NOTE: You must have administrator privileges on the Microsoft Exchange Server to complete this task.
  1. On the Tools menu, click Options.


  2. On the Permissions tab, click to select the "Show Permissions page for all objects" check box, and then click to select "Display rights for roles on Permissions page" check box. Click OK to close the window.


  3. Click on the + next to Folders to expand the branch, and then click to select the folder that was created in the earlier steps.


  4. On the File menu, click Properties.


  5. On the Permissions tab, click Add; add the moderators for the folder and click OK.


  6. In the Rights box, click to select "Send As" for all the users added, and then click OK.


Set the Public Folder as a Moderated Folder in Outlook

  1. Log on to Exchange as the moderater of the folder.


  2. Right-click on the public folder and on the shortcut menu, click Properties.


  3. Click the Administration tab, and then click Moderated Folder.


  4. Click to select the "Set folder up as a moderated folder" check box.


  5. Add one user to the "To" field.


  6. Click to select the "Reply to new items with" check box.


  7. Click Custom Response and then Template.


  8. Modify the template as desired and on the File menu, click Save & Close.


  9. In the Moderators box, click Add and add a moderator. Click OK to close the window.


Additional query words: 98 


Keywords          : kberrmsg kbdta GnlFold 
Version           : WINDOWS:; winnt:5.0,5.5
Platform          : WINDOWS winnt 
Issue type        : kbprb

Last Reviewed: August 5, 1999