OL98: (CW) ErrMsg: "The File <path and filename.pst> Could Not Be Accessed"

ID: Q199195

The information in this article applies to:
Note: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When attempting to save or revise a Contact within Outlook, you may receive the following error message:

The File <path and filename.pst> Could Not Be Accessed. Access Denied.
Where <path> is the path to the file and <filename.pst> is your .pst file.


CAUSE

You may have a damaged mail profile.


MORE INFORMATION

It will be necessary to create a new Mail Profile. To create a new mail profile, use the following steps:

  1. On the File menu, click "Exit and Log Off."


  2. Click Start, point to Settings, and then click Control Panel.


  3. In Control Panel, double-click the Mail (or Mail and Fax) icon.


  4. On the Services tab, click Show Profiles.


  5. Click Add to start the Inbox Setup Wizard.


  6. Click to select the desired information services, and then click Next.


  7. Type a name for the new profile, in the Profile Name box.


  8. Continue with the Inbox Setup Wizard to set up each of the selected services.


  9. You will now see the new profile listed. Change the "When starting Microsoft Windows Messaging use this" setting, to the new profile that you just created.


  10. Restart Outlook to use the new profile.



REFERENCES

For more information on How to Create a New User Profile for Outlook, please see the following article(s) in the Microsoft Knowledge Base:

Q181142 (CW) How to Create a New User Profile for Outlook

Additional query words: 98 damaged corrupt 


Keywords          : kbdta GnlCont 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 16, 1999