OL98: (CW) Free/Busy Errors After Migrating from Schedule+

ID: Q195071

The information in this article applies to:

Microsoft Outlook 98

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other (CW) option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

After converting Microsoft Schedule+ 1.0 or 7.0 files to Microsoft Outlook 98, you may receive one or more of the following error messages:

Unable to update public free/busy data.

The file contains data that is not valid.

-or-

When adding resource accounts to a meeting request you may receive the following message:

Cannot directly book the resource.

-or-

You may not be able to view free/busy times of other users.

CAUSE

This problem occurs when users migrate to Outlook and do not choose to delete the Schedule+ information from the server. Their .SCD or .CAL files remain on the server and generate free/busy information that conflicts with the Outlook calendar.

RESOLUTION

Run Outlook with the /CleanSchedPlus command line switch on each client and then run Outlook with the /CleanFreeBusy command line switch on each client.

For more information about Outlook command line switches, please see the following article in the Microsoft Knowledge Base:

Q182112 OL98: Additional Command-Line Switches

MORE INFORMATION

With Microsoft Mail server, if a user migrates to Outlook and does not use Schedule+ as their calendar, the mail administrator can remove the files in the CAL folder. The .pof (Free/Busy) file is regenerated when each user adds items to their calendars. This action serves the same function as running the above switches on all the clients.

Additional query words: 98


Keywords          : kberrmsg IntpImEx 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 2, 1999