OL98: (CW) ISP Session Broken When Sending Mail with Attachments

ID: Q179669

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When sending e-mail with an attachment, you may be disconnected from your Internet service provider (ISP).


CAUSE

Your message and attachment may exceed the allowable message size on the ISP server.


RESOLUTION

Contact your ISP to see if another server is available which will handle your message and attachment.


MORE INFORMATION

Some ISP companies provide two Simple Mail Transfer Protocol (SMTP) addresses, one for most messages and a secondary one for handling larger attachments. Many ISPs will automatically switch between these servers based on need. If your ISP does not switch automatically or will not allow you to connect to the secondary server on a default basis, you may need to set up a second profile to address the secondary server for sending larger messages.


REFERENCES

For more detailed information about configuring Internet Mail Services, please refer to the following article in the Microsoft Knowledge Base:

Q179751 OL98:(CW)Configuring the Internet Mail Information Service
For more detailed information about configuring different profiles, please refer to the following article in the Microsoft Knowledge Base:
Q182159 OL98:(CW)User Profiles and Information Services
For more detailed information about troubleshooting general configuration issues, please refer to the following article in the Microsoft Knowledge Base:
Q182151 OL98:(CW)Troubleshooting Outlook Configuration Problems

Additional query words: 


Keywords          : MsgSend 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 9, 1999