OL98: (CW) MAPI Service Error in GWMSPI.DLL Starting Outlook

ID: Q191782

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you start Microsoft Outlook 98, you receive the following error message:

Unable to open your default mail folders. MAPI was unable to load the information service GWMSPI.DLL
If you click OK, Outlook fails to start.


CAUSE

You have installed client support for Novell GroupWise and Outlook 98 on the same computer and messaging services for both products were installed in the same profile.


RESOLUTION

Create two separate Windows Messaging profiles: one for Outlook and one for GroupWise.


MORE INFORMATION

The error message described in the "Symptoms" section occurs regardless of the order in which you install the programs.


REFERENCES

Q191783 OL98: (CW) Using GroupWise and Outlook on the Same Computer

Q180347 OL97: MAPI Service Error in GWMSPI.DLL Starting Outlook
GroupWise is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 


Keywords          : kb3rdparty kberrmsg kbdta 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 29, 1999