OL98: (CW) Resource Missing From "To:" Line and Attendees List

ID: Q186840

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other (CW) option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you open a meeting appointment scheduled with Microsoft Outlook 98, information for an invited resource may be missing from the "To:" line and the list of attendees.


CAUSE

This problem occurs when you create a meeting appointment that includes a Resource account in the invitation, and then use an Offline Store file (OST).


RESOLUTION

Manually add the resource account back into the appointment's "To:" line and list of attendees.


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.


MORE INFORMATION

Steps to Reproduce Problem

Make Sure an OST File Is Not in Use:
  1. On the Tools menu, click Services.


  2. Click to select Microsoft Exchange Server and click Properties.


  3. Click the Advanced tab.


  4. If the "Enable offline use" option is not available (appears dimmed), click OK and OK, and then skip to the next procedure (Create a meeting request with an invited Resource).


  5. If the "Enable offline use" option is available (appears normal), click "Offline Folder File Settings."


  6. On the "Offline Folder File Settings" dialog box, click "Disable Offline Use" and then click Yes, in answer to the question about continuing.


  7. Click OK and OK and then restart Outlook.


Create a Meeting Request with an Invited Resource:
  1. From the Calendar folder's Action menu, click "New Meeting Request."


  2. On the Attendee Availability tab, click Invite Others.


  3. Click to select an attendee and then click Required.


  4. Click to select a resource; then click Resources, and click OK.


  5. On the Appointment tab, complete the appointment information and either click Send to send the invitation, or click Save on the File menu and close the appointment.

    NOTE: You do not have to actually send the invitation to illustrate this problem.


Enable Offline Folder Use:

  1. On the Tools menu, click Services.


  2. Click to select Microsoft Exchange Server and click Properties.


  3. On the Advanced tab, click "Offline Folder File Settings."


  4. Type or browse to the name of the Offline Folder file you want to use and click OK.


  5. On the Advanced tab click "Enable offline use" and click OK and OK.


  6. Restart Outlook.


When you open the meeting appointment, you will no longer see the Resource account listed in the "To:" line or on the list of Attendees on the Attendee Availability tab.

Additional query words: 


Keywords          : kbdta GnlCal 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: August 8, 1999