OL98: (CW) Undeliverable Error Message Attempting to Send Mail

ID: Q192525

The information in this article applies to:
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

You are using the Corporate/Workgroup installation of Microsoft Outlook and when you attempt to send mail using a profile configured with the Internet E-mail service, you receive "undeliverable" message in your Inbox from the system administrator containing the following text:

No transport provider available


CAUSE

This error message occurs when Outlmime.dll, a critical file involved in the mail transfer process, is not registered correctly.


RESOLUTION

Follow the steps for your operating system.

These steps assume that you installed Outlook in the Microsoft Office 97 default installation path.

Windows 95/98

To resolve this error message, follow these steps:

  1. Quit Outlook and any other programs that are currently running. Click Start, point to Programs and click MS-DOS Prompt.


  2. In the MS-DOS Prompt window, type:
    cd "\program files\microsoft office\office"
    and press ENTER.


  3. In the MS-DOS Prompt window, type:
    regsvr32.exe outlmime.dll
    and press ENTER. You will receive the following message: 
    
     DllRegisterServer in outlmime.dll succeeded.
    NOTE: If you receive an error message, follow the instructions in the note which follows step 5.


  4. Click OK and click the Close button to close the MS-DOS prompt window.

    NOTE: See the "More Information" section if you have problems with this step.


  5. Start Outlook and send a mail message to test your mail functionality.


NOTE: You may receive the following error message if regsvr32.exe is not in your Windows environment path:
LoadLibrary("outlmime.dll") failed.
GetLastError returns 0x00000485
If you receive this message, follow these steps:

  1. In the MS-DOS Prompt window, type:
    dir c:\regsvr32.exe /s
    and press ENTER.


  2. If the file is found, its directory location is displayed above the file name, for example: 
    
      Directory of C:\WINDOWS\SYSTEM
      REGSVR32.EXE    37,136    11-18-97  12:00a  REGSVR32.EXE


  3. In the MS-DOS Prompt window, type:
    <pathname>regsvr32.exe outlmime.dll
    and press ENTER.

    Using the example in step 2 above, you would type:
    c:\windows\system\regsvr32.exe outlmime.dll


Microsoft Windows NT 4.0

  1. Quit Outlook and any other programs that are currently running. Click Start, point to Programs and click Command Prompt.


  2. In the Command Prompt window, type:
    cd\program files\microsoft office\office
    and press ENTER.


  3. In the Command Prompt window, type:
    regsvr32 outlmime.dll
    and press ENTER.

    You will receive the following message: 
    
     DllRegisterServer in outlmime.dll succeeded.


  4. Click OK and click the Close button to close the Command Prompt window.

    NOTE: See the "More Information" section if you have problems with this step.


  5. Start Outlook and send a mail message to test your mail functionality.



MORE INFORMATION

In step 3, you may need to enter the full path to the System folder in Windows 95/98 or the System32 folder in Windows NT.

For Windows 95 or Windows 98 the typical command line is:

c:\windows\system\regsvr32 outlmime.dll
For Windows NT the typical command line is:
c:\winnt\system32\regsvr32 outlmime.dll
To display the full system path, follow these steps:

  1. Click Start, point to Programs and then click MS-DOS Prompt (in Windows 95/98) or Command Prompt (in Windows NT).


  2. In the MS-DOS Prompt or Command Prompt window, type "Set" (without the quotation marks) and press ENTER. The line that begins with PATH defines the full system path.


Additional query words: 98 


Keywords          : kbdta CfgIM MsgSend EvnOs 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 27, 1999