OL98: (IMO) Shared Address Book Unavailable After Upgrade to Internet Explorer 5

ID: Q229110

The information in this article applies to:

Microsoft Outlook 98

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you set up a mail merge with Microsoft Word and select the Outlook Address Book as your data source, you are prompted to select a mail profile. If you select a profile and then click OK, you get the following error message:

Word was unable to open the data source.

CAUSE

You have upgraded your Web browser to Microsoft Internet Explorer 5.

RESOLUTION

Switch Outlook to the Corporate or Workgroup (CW) installation mode or upgrade Outlook. This problem does not occur when running Outlook 2000 in Internet Mail Only (IMO) mode.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem occurs after you upgrade to Internet Explorer 5 and Microsoft Outlook Express 5. To make the shared addresses available to other programs, change the Outlook installation type to Corporate or Workgroup.

For additional information about switching from IMO to CW mode, please see the following article in the Microsoft Knowledge Base:

Q183524 Switching From One Installation Type to Another

Additional query words: 98 IE OE


Keywords          : kbdta 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 25, 1999