OL98: (IMO) Connection Error Using MCI Internet Mail

ID: Q179440

The information in this article applies to:

SYMPTOMS

When you start Microsoft Outlook 98 or first connect to your MCI Internet Mail server, you may receive the following error message:

Dial-up networking settings not valid. Please check your password.
Following this message, you may notice that sent mail does not leave your Outbox.


RESOLUTION

This behavior may result from incorrect settings in the Internet Mail service properties. Follow these steps to troubleshoot this behavior:

  1. In Outlook on the Tools menu, click Accounts.


  2. Click to select your mail account, and then click Properties.


  3. Click the Servers tab. In the Outgoing Mail (SMTP) box type the following, in lower case:
    mailrelay.mci2000.com


  4. In the Incoming Mail (POP3) box type the following, in lower case, where xx is a number from 01-99 assigned by MCI:
    mailxx.mci2000.com
    NOTE: If your mail server information is different than that which is shown above, use the server name provided by MCI.


  5. In the Account Name box, type the user's e-mail name up to, but not including the @ symbol. In the Password box, type your password.


  6. Click OK. Click Close.


Exit and restart Outlook and send a test message.


MORE INFORMATION

The MCI Internet Mail system uses one server for receipt of messages and a second server for sending messages. In the Internet Mail service profile, the Internet Mail server box identifies the mail server from which you receive mail. The advanced options of the Internet Mail service profile enable you to name the sending e-mail server.

To obtain your personal MCI e-mail account information call this telephone number:

800-605-2736
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information

The product discussed here is manufactured a by vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.


REFERENCES

For information about this problem when using Outlook for Corporate or Workgroup, please see the following article in the Microsoft Knowledge Base:

Q179438 OL98(CW): Connection Error Using MCI Internet Mail
Additional Query Words: exfaq

Additional query words: 


Keywords          : kberrmsg CfgIM 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 12, 1999