OL98: (IMO) ErrMsg "Cannot open one or more attachments"

ID: Q189312

The information in this article applies to:
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only (IMO) option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

Using Microsoft Outlook 98, you may receive the following message when you attempt to open an e-mail message forwarded to you from another user, or one that is a reply to a message you sent previously:

Cannot open one or more attachments


CAUSE

This behavior has been reported to occur on computers running the iRiS AntiVirus software.


RESOLUTION

Deactivate the iRiS Software Limited anti-virus program.


MORE INFORMATION

In the reported incident, the problem message would still not open but other messages of this type, received after the anti-virus software was turned off, had no problem.

The iRiS Anti-virus software is manufactured by iRiS Software Limited, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 


Keywords          : kb3rdparty kbdta MsgRply Intp3rdPty 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 30, 1999