OL98: (IMO) TNEF Information Not Retained Sending HTML E-mail

ID: Q185997

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

Using Microsoft Outlook 98 you send a mail message containing another Outlook item such as a Contact, Task, Mail message, or some combination of these items. Although the recipient is able to view these attachments normally, if they send your original message to you or another recipient, the items arrive as a blank mail message.


CAUSE

Transport Neutral Encapsulation Format (TNEF) is required to assure that the Outlook form and its data sent as an attachment remain usable. TNEF is not activated in the mail message by default.


RESOLUTION

The Microsoft Outlook Rich Text Format (RTF) will provide the necessary formatting to ensure that the attachment is intact when sent in TNEF.

To enable TNEF using Outlook RTF in each mail message that will contain Outlook items as attachments, follow these steps:

  1. On the File menu, point to New and click Mail Message.


  2. On the File menu of the blank message, click Properties. Click to select "Send in Microsoft Outlook Rich Text Format."


  3. On the Insert menu, click Items and then select the items you wish to include as attachments.



STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words: OL98 


Keywords          : MsgRead 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: August 3, 1999