OL98: Attachment Icon Does Not Show in the Preview Pane

ID: Q185742

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

E-mail message attachment icons may not display when using the Preview Pane in Microsoft Outlook 98.

CAUSE

The display of the attachment icon depends upon a combination of factors:

The e-mail format used by the message sender.

The default e-mail format used by the message receiver.

The Outlook 98 installation options of the message receiver.

MORE INFORMATION

This article describes the result of the various sending and receiving combinations for each of the following Outlook 98 installation options:

Corporate/Workgroup using Exchange Server (CW-EX).

Corporate/Workgroup using Internet Mail (CW-IM).

Internet Mail Only (IMO).

The table below illustrates the combination of conditions under which the message receiver (Receiver) can see, (YES) or not see, (NO) the attachment icon in the Preview Pane.



   Message Format            Outlook Installation Type

   Receiver    Sender        CW-EX     CW-IM     IMO
   --------    ------        -----     -----     ---

   HTML        HTML          NO        NO        NO

               RTF           YES       NO        YES

               Plain Text    NO        NO        NO

               WordMail      YES       NO        YES

   RTF         HTML          NO        NO        NO

               RTF           YES       NO        YES

               Plain Text    NO        YES       YES

               WordMail      YES       NO        YES

   Plain Text  HTML          NO        NO        NO

               RTF           YES       NO        YES

               Plain Text    NO        NO        NO

               WordMail      YES       NO        YES

   WordMail    HTML          NO        NO        NO

               RTF           YES       NO        YES

               Plain Text    NO        YES       YES

               WordMail      YES       NO        YES

To open an e-mail attachment that does not appear in the Preview Pane:

Click the paperclip icon on the right end of the Preview Pane Header Bar and click the name of the attachment.

-or-

Open the mail message and double-click the attachment icon.

To Change the Default E-mail Format

To change the default e-mail format, follow these steps:

On the Tools menu, click Options.

On the Mail Format tab, Click to select the desired format from the "Send in this message format" list.

Click Apply and OK.

Additional query words: 98


Keywords          : GnlAddin CfgIM MsgRead CfgMSXchg 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 3, 1999