OL98: Attachment Sent from Outlook Cannot Be Viewed in Microsoft Mail

ID: Q228474

The information in this article applies to:

SYMPTOMS

If you compose a message with an attached file in Microsoft Outlook and send that message to a Microsoft Mail recipient, the recipient may not be able to open the attachment.


CAUSE

If you compose a message in Outlook and change the location of the attachment within the message, this causes the apparent loss of the attachment when the Microsoft Mail recipient receives the message.


RESOLUTION

There is no workaround for this other than to avoid moving an attachment after it is placed in an Outlook message.


A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.


MORE INFORMATION

Additional query words: Ren SFS Blade 


Keywords          : kbdta 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999