OL98: Cannot Access Offline Folders When Working Offline

ID: Q180476

The information in this article applies to:

SYMPTOMS

When you start the Microsoft Exchange client or Microsoft Outlook 98 while working offline, your offline folders are not available.


CAUSE

You did not log on to Windows.


RESOLUTION

Log on to Windows.


MORE INFORMATION

When you start Windows while connected to your network, you receive the network password dialog box and log on as you normally do. If your network password and your Windows password are the same, you receive no prompt for a Windows password.

When you start Windows while not connected to the network, you can press ESC (Escape) at the password dialog box and continue without logging on. Although not connected to your network server to validate your password, you still must log on to Windows because the Windows password secures the offline store file (.ost).

To log on to Windows follow these steps:

  1. Click the Start button, and then click Shut Down.


  2. Click to select "Close all programs and log on as a different user?"


  3. Click Yes.


When the Logon dialog box appears, enter your Windows password. You should now be able to open your offline folders.

Additional query words: WIN95 WIN98 XCLN 


Keywords          : GnlFold 
Version           : WINDOWS:4.0,5.0
Platform          : WINDOWS 
Issue type        : kbinfo

Last Reviewed: August 3, 1999