OL98: Custom Forms Not Started Outside Outlook Folders

ID: Q75616

The information in this article applies to:

SYMPTOMS

When you double-click a Microsoft Outlook 98 message, located outside an Outlook Folder, Outlook will launch the standard E-mail form even if the message was sent with a custom form.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft OutLook version that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   File name     File date   File size   File version
   --------------------------------------------------
   outllib.dll   10/14/98    6,610,704   8.5
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

This issue applies to messages that may have been dragged to the desktop, saved as a message (.msg) file, embedded in another document, or moved outside of an Outlook folder in any manner.

Additional query words: 98 


Keywords          : 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: August 5, 1999