OL98: No Notification Given for Arriving E-Mail Message

ID: Q181580

The information in this article applies to:

SYMPTOMS

In Microsoft Outlook, some e-mail messages do not trigger the arrival notification sound or reminder.


CAUSE

The arriving e-mail notification is on a 5-minute cycle. The first message arriving at the beginning of a cycle will be announced. Subsequent arrivals during the cycle will not trigger the notification. The notification will execute only once during the 5-minute cycle.


MORE INFORMATION

To Turn On and Receive E-mail Notification

To turn on the e-mail arrival notification in Outlook, follow these steps:
  1. On the Tools menu, click Options.


  2. On the Preferences tab, click E-mail Options.


  3. Under Message Handling, click to select the "Display a notification message when new mail arrives" check box.


  4. Click Advanced E-mail Options and under When New Mail Arrives, click to select the "Play a sound" and/or "Briefly change the mouse cursor" check box.


  5. Click OK twice.


To Be Notified of Each Message When It Arrives

To be notified of each e-mail message arrival, follow these steps:
  1. On the Tools menu, click Rules Wizard.


  2. In the Rules Wizard dialog box, click New.


  3. Under "Which type of rule do you want to create?" click to select "Check messages when they arrive" and click Next.


  4. Under "Which condition(s) do you want to check?" do not set any conditions and click Finish. You will receive the following message: 
    
This rule does not specify an action to be taken. Continue anyway?
    Click Yes.


  5. Under "What do you want to do with the message?" do not set any options and click Next.


  6. Click OK.


Additional query words: 98 


Keywords          : MsgSend 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 30, 1999